AUP and Guidelines Policy

ThriveMaps Acceptable Use Policy and Community Guidelines

Last Updated: January 8, 2026
This document contains two enforceable policies for ThriveMaps:
  1. Acceptable Use Policy (AUP)
  2. Community Guidelines
These policies are incorporated into and enforced alongside the ThriveMaps Terms of Service. If there is a conflict, the Terms of Service control.
Company Details
  • Legal Entity: CrownThrive, LLC
  • Headquarters: Gretna, Pittsylvania County, Virginia, United States
  • Contact Email: contact@crownthrive.com
  • Help Center (ThriveSupport): crownthrivesupport.com

Part A: Acceptable Use Policy (AUP)

1. Purpose
ThriveMaps is a feedback-to-roadmap platform. The AUP exists to protect platform integrity, user safety, and service stability.
You may use ThriveMaps only for lawful, respectful, and good-faith participation.
2. Who This Applies To
This AUP applies to:
  • All ThriveMaps users and accounts
  • Workspace owners, admins, moderators, and contributors
  • Any person interacting with a public page, public link, or embedded ThriveMaps view
3. Allowed Use
You may:
  • Submit product ideas, feature requests, and improvement suggestions
  • Vote and comment to add useful signal
  • Publish a public roadmap or changelog when you can maintain it
  • Use ThriveMaps internally for structured idea intake
4. Prohibited Use
You may not use ThriveMaps to do any of the following.
4.1 Illegal Activity
  • Break any law or regulation
  • Promote or facilitate unlawful activity
  • Evade legal restrictions, sanctions, or export controls
4.2 Abuse, Harassment, and Hate
  • Harass, threaten, bully, stalk, or intimidate others
  • Use hate speech, slurs, or dehumanizing language
  • Target people based on protected characteristics
  • Encourage violence or self-harm
4.3 Privacy Violations and Doxxing
  • Share private personal information without permission
  • Post home addresses, phone numbers, private emails, IDs, or location data
  • Attempt to identify anonymous users or staff
4.4 Sexual Exploitation and Harmful Content
  • Any sexual content involving minors
  • Sexual exploitation, trafficking promotion, or coercion
  • Non-consensual intimate imagery
4.5 Fraud, Scams, and Deception
  • Phishing, impersonation, or identity fraud
  • Payment fraud, chargeback abuse, or stolen payment methods
  • Fake reviews, fake testimonials, or coordinated deception
4.6 Malware and Security Abuse
  • Upload or distribute malware or malicious links
  • Attempt to hack, probe, scan, or exploit vulnerabilities
  • Bypass authentication, rate limits, or plan limits
  • Interfere with service availability or degrade performance
4.7 Spam and Manipulation
  • Spam submissions, repetitive promotions, or link dumping
  • Automated posting or bot activity without written permission
  • Coordinated brigading intended to distort voting results
  • Vote buying, incentives tied to voting outcomes, or sockpuppet accounts
4.8 Intellectual Property Violations
  • Post content you do not have rights to use
  • Share copyrighted material unlawfully
  • Share trade secrets or confidential information without authorization
4.9 Misuse of Public Pages
  • Publishing confidential details on public boards
  • Publishing sensitive personal data on public pages
  • Using public pages as a support ticket dump or complaint megaphone
5. Workspace Responsibilities
Workspace owners and admins must:
  • Publish a clear scope statement on each board
  • Keep support issues routed to ThriveSupport
  • Moderate submissions and comments for quality and safety
  • Merge duplicates and remove spam when possible
  • Use honest status labels and avoid misleading roadmap claims
If you cannot maintain a public roadmap, keep it private.
6. Enforcement
CrownThrive may enforce this AUP through actions including:
  • Content removal or restriction
  • Public page disablement
  • Rate limiting or feature restrictions
  • Account suspension or termination
  • Workspace restrictions for repeated violations
We may consider severity, intent, frequency, and harm.
7. Reporting Violations
Report AUP violations through ThriveSupport:
  • Help Center: crownthrivesupport.com
For urgent security issues:
8. Appeals
If you believe enforcement was incorrect, submit an appeal through ThriveSupport or email contact@crownthrive.com.
Include:
  • Workspace name
  • Links or item identifiers
  • What happened
  • Why you believe it was incorrect

Part B: Community Guidelines

1. Why These Guidelines Exist
ThriveMaps exists to convert community voice into clean product direction.
The Community Guidelines exist to keep participation constructive, culturally grounded, and globally respectful.
These Guidelines reinforce CrownThrive’s Cultural Imprint Engine standards: clarity, accountability, and trust.
2. The ThriveMaps Standard
2.1 Be Specific
Good submissions:
  • Describe the problem
  • Describe the impact
  • Describe who it helps
  • Include examples or constraints
Weak submissions:
  • One-liners with no context
  • Rants with no actionable request
  • Demands with no use case
2.2 Be Honest
  • Do not exaggerate issues or make false claims
  • Do not misrepresent what a product does
  • Use the board as signal, not theater
2.3 Be Respectful
  • Attack ideas, not people
  • No personal insults or humiliation
  • Keep it human, even when frustrated
2.4 Add Signal
Before posting, ask:
  • Does this help the team decide?
  • Does this help other users understand the problem?
  • Does this add evidence, examples, or clarity?
Upvote what you want.
Comment when you can improve the clarity.
3. What Good Participation Looks Like
3.1 Submitting Ideas
Use this format when possible:
  • Title: the outcome you want
  • Problem: what is broken or missing
  • Who: who it impacts
  • Why: why it matters
  • Example: a short example or workflow
3.2 Commenting
Best comments:
  • Add context
  • Confirm the use case
  • Provide an edge case
  • Offer an alternative
Avoid:
  • Dogpiling
  • Sarcasm that adds no value
  • Turning feedback threads into arguments
3.3 Voting
Voting is signal.
Do not recruit votes through harassment, threats, deception, or incentives tied to outcomes.
4. Public Boards and Cultural Integrity
If you publish a public board or roadmap:
  • Keep scope simple and clear
  • Keep status updates honest
  • Do not post confidential information
  • Do not post private personal information
Public means public. Share wisely.
5. Moderator Expectations
Moderators and admins should:
  • Protect constructive contributors
  • Remove spam and manipulation
  • Merge duplicates
  • Close off-scope items with a short reason
  • Maintain the status ladder with integrity
6. What Is Not ThriveMaps
ThriveMaps is not:
  • A help desk
  • A personal complaint wall
  • A place to harass staff or other users
  • A replacement for your internal project management system
Support issues go to ThriveSupport.
7. Enforcement
Violations of these Community Guidelines may be enforced under the AUP and Terms of Service.
8. Contact
  • Support: crownthrivesupport.com
  • Email: contact@crownthrive.com
  • Headquarters: Gretna, Pittsylvania County, Virginia, United States